Make a Claim
We understand that making a claim can be distressing at a time when you have a lot on your mind. So we’ve tried to make the process as straightforward as possible with this step-by-step guide
Notify us about any claim you’re making within 10 calendar days from the date that the incident occurred. You can write, fax, call or send us an e-mail mentioning the date and cause of incidence along with your present contact address.
Write to us:
via our Contact Us form
or to
The Claims Department
MetLife Alico (Pakistan) Limited
13th Floor Dolmen Executive Tower,
Block 4, Clifton,
Karachi 75600
Pakistan
Call us at 92 21 3536 0040 or 92 21 111 111 711
Fax us at 92 21 35290042
Send us an e-mail at claims@metlifealico.com
Send all the documents related to your claim to us within 30 calendar days from the date of occurance.
Select the claim type below to find which documents are required to support your claim.
- Claim form to be completed and signed by insured and treating physician.
- Original itemized hospital bill & original hospital receipt.
- Detailed Medical summary indicating nature as well as date of onset of ailment / accident.
- All relevant X-Rays / Echography / MRIs and laboratory reports.
- Prescription of medicines.
- Itemized bills of pharmacy & other test receipts
- Police report (in case of accident).
- Claim forms to be completed and signed by the insured and the treating physician.
- All relevant X-Rays / CT Scans / MRIs / Lab tests and reports.
- Attending Physician's Statement (APS) or Medical report indicating nature and date of onset of ailment / accident as well as degree of disability.
- Claim form to be completed and signed by the insured and the treating physician.
- Attending Physician statement (APS) or Medical Report indicating nature and date of onset of ailment / accident as well as nature of surgery.
- A certified copy of hospital bill and original discharge summary to determine the number of days spent in the hospital.
- A copy of the medical file / Reports or a Detailed Medical Summary may be requested by the company, depending on the nature of the case.
- Police report (in case of accident).
- RBP claim form.
- Attending physician statement (APS) or detailed Medical Report indicating nature and date of onset of ailment as well as history of risk factors.
- A copy of the medical file.
- Pathology reports/ Lab tests / X-Rays / MRIs, CT Scans.
- Other documents maybe requested depending on the
case.
Notification: this must include full name of Insured (including father's name), policy number, date of death, cause of death, and any other relevant information that agent considers beneficial like names of hospitals, doctors, etc.
In addition to above, following are basic documents that must be submitted to process a death claim:
- Claimant’s Statement: Each Major beneficiary should complete a separate claimant's statement. In case there are minor beneficiary (ies), the guardian must sign one claimant's statement on their behalf. Each form must be notarized by a Notary Public or signed in front of the Claims Manager.
- Physician’s Statement: This form should be completed by the physician who treated the insured during his last illness or Detailed medical report. More than one form might be filled for one claim.
- Original Death Certificate.
- Attested copy of death certificate issued by the hospital authorities / physician where death took place.
- Copies of passports of the deceased and his / her beneficiaries or ID Cards.
- Original Guardianship Certificate issued by court: This document is required whenever there are minors among the beneficiaries. Said document must specify the powers given to the guardian or tutor. Policy proceeds cannot be paid to the guardian unless he is entitled by law or by order of the court to cash proceeds and give valid discharge
- Original Succession Certificate: It is required in case names of beneficiaries are not specified or when beneficiaries are mentioned as "legal heirs".
- Original Policy Document: After the death of the Insured the contract terminates. Hence policy must be returned to the company.
- Police Report: This report should be furnished in case of accidental death or murder or whenever specifically made in connection with death.
- Post Mortem Report.
- Exact address and telephone number(s) of beneficiary (ies)
- Newspaper clipping, if any.