We understand that making a claim can be distressing at a time when you have a lot on your mind. So we’ve tried to make the process as straightforward as possible with this step-by-step guide
Notify us about any claim you’re making within 10 calendar days from the date that the incident occurred. You can write, fax, call or send us an e-mail mentioning the date and cause of incidence along with your present contact address.
Notification: this must include full name of Insured (including father's name), policy number, date of death, cause of death, and any other relevant information that agent considers beneficial like names of hospitals, doctors, etc.
In addition to above, following are basic documents that must be submitted to process a death claim:
Claimant’s Statement: Each Major beneficiary should complete a separate claimant's statement. In case there are minor beneficiary (ies), the guardian must sign one claimant's statement on their behalf. Each form must be notarized by a Notary Public or signed in front of the Claims Manager.
Physician’s Statement: This form should be completed by the physician who treated the insured during his last illness or Detailed medical report. More than one form might be filled for one claim.
Original Death Certificate.
Attested copy of death certificate issued by the hospital authorities / physician where death took place.
Copies of passports of the deceased and his / her beneficiaries or ID Cards.
Original Guardianship Certificate issued by court: This document is required whenever there are minors among the beneficiaries. Said document must specify the powers given to the guardian or tutor. Policy proceeds cannot be paid to the guardian unless he is entitled by law or by order of the court to cash proceeds and give valid discharge
Original Succession Certificate: It is required in case names of beneficiaries are not specified or when beneficiaries are mentioned as "legal heirs".
Original Policy Document: After the death of the Insured the contract terminates. Hence policy must be returned to the company.
Police Report: This report should be furnished in case of accidental death or murder or whenever specifically made in connection with death.
Post Mortem Report.
Exact address and telephone number(s) of beneficiary (ies)